When will I get my order?

Order fulfillment usually takes 2–4 days, after which your order is shipped.
The shipping time depends on your location, but can be estimated as follows:

• Standard shipping (USA, Europe, Australia, Japan): 4–16 business days
• Other international locations: 10–20 business days

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@paradissvp.com

Will I be charged customs for my order?

Although rare, an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they are holding your package.

 If the shipping address was correct, and the package wasn't left at the post office or at your neighbours, get in touch with us at support@paradissvp.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, if the order was sent back to our facilities, but shipping will be at your own cost.

What’s your return policy?

Not the right size? No worries. We offer size exchanges or store credit within 30 days of receiving your order.

Please note: Sale items cannot be exchanged.

Important: Please check the product page for details on whether the item is eligible for exchanges or returns.

If there’s something wrong with your order, please let us know by contacting us at support@paradissvp.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@paradissvp.com with photos of wrong/damaged items and we’ll sort that out for you.


Any other questions you might have, please feel free to email us at support@paradissvp.com or click on the Chat with Us button.